Shipping & Returns

All online purchases are subject to a postage and packaging charge, the price of which depends on total value of your purchase and the location in which the item is being shipped to. All UK orders currently ship with free delivery via insured Royal Mail Tracked & Signed delivery, for all other countries we use either standard shipping/air mail or FedEx International Priority shipping for items over a certain value.

DELIVERY TIMES
These vary significantly depending on product availability and payment method. All made to order items feature a production and shipping time scale within the product description, so please pay close attention to this prior to placing your order. We endeavour to ship all one of a kind or ready to ship pieces within 3-5 working days of payment being cleared. If you are in a rush, please contact us so we can provide you with options available to you.

DELIVERIES WITHIN THE UK

Orders with a shipping address within the UK will be shipped using Royal Mail Tracked or Special Delivery services, depending on product value. All UK packages currently ship free of charge.

Parcels will need to be signed for in person, so please ensure someone in home to receive the parcel at the shipping address provided at check out. In circumstances where no one is in to receive the item, a card will be left to notify you of attempted delivery and will prompt you to collect the item, or rearrange delivery. Please note, your tracking number will be supplied via email once your order has been shipped.

DELIVERIES OUTSIDE OF THE UK

Orders outside of the UK will ship using either a standard tracked and insured airmail method, or a specialist FedEx Priority International courier service will be used depending on the value of your purchase. FedEx endeavours to deliver parcels within 1-5 days. However, items may be delayed due to customs, so please bare this in mind.

GIFT VOUCHERS

Gift vouchers are typically delivered electronically via email once purchased via the website. In the event you would like a physical gift voucher, a delivery charge will be added. All gift vouchers will ship in a thick paper envelope.

RETURNS + EXCHANGES

We hope you will love your Cervo Studio products. However, if for any reason you are not completely satisfied with your purchase, please get in contact. We are happy to offer and exchange or credit note within 30 days of purchase. Please note we only offer a full refund for items purchased via the website, that are returned to us unworn, in perfect condition and within it’s original packaging within 14 working days of you receiving your products. The following items are exempt from refunds and exchanges, unless they are faulty:

  • Customised pieces, including those made with alternative gemstones and metals. This includes all engagement rings and wedding bands.

  • Bespoke and commissioned pieces.

  • Earrings and body piercings due to hygiene reasons.

Any items purchased at a discounted rate are final, and no refunds or exchanges will be granted, unless faulty.

In order to return an online purchase, please contact us for instructions. Please include your order reference/number, name and address in the form.

Cervo Studio does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibility are those of the customer. If any of these occur, please contact us so we can provide you with information on how we can help and what your options are.

Additionally, any cost of shipping is non-refundable and any shipping charges you incur by returning an item are the customers responsibility. If you are not based in the UK and would like to make a return, please ensure a customs declaration is completed, if required on shipping. It is the customers responsibility to correctly detail the returns as “RETURNED BRITISH GOODS” so that no additional custom fees are incurred on the items return to the UK. If an item is incorrectly marked and additional customs fees are incurred, this will be passed onto the customer and may delay your returns process.

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View Full Bespoke Gallery

The Bespoke Process

What is included?

What items can I have made?

  • Necklaces
  • Pendants
  • Rings
  • Earrings
  • Bracelets
  • Brooches/Tie Pins
  • Cufflinks

In addition, bespoke options include:

  • Custom engravings

How does it work?

Step 1: Have an idea

Bespoke orders can be made to your specifications, so we will need to have an idea of what it is you'd like.

To modify (change metal, stone, size, or add an engraving) to our current designs, you do not need to book a bespoke consultation. Instead, please send your enquiry to admin@cervostudio.com.

Step 2: Complete the bespoke enquiry form.

So we have a clear idea of what you want, we ask that you complete the below form to help us understand what it is you're looking for and to ensure we can deliver in line with your expectations. To do this, we will need to know a bit more about the materials, budget and timelines you have in mind.

We will respond to discuss your ideas and ensure we can achieve them within your materials, budget and timeline.

Step 3: Book your consultation

Provided you're happy to proceed, we will require you to book in a bespoke consultation if required and pay a bespoke holding fee of £50. This fee is non-refundable and covers the consultation and initial time put into fine tuning your design via email, multiple redrafts, renders, etc. This fee will be taken out of your final balance.

Step 4: Sign off your bespoke order & pay.

Once you have selected your design, we have agreed timelines, delivery dates, we will send you a email containing a link and date for you to pay for your design (minus your deposit). Please note: We will not begin working on your design until this has been paid, failure to pay promptly will result in delayed timelines and may result in loss of deposit.

Pricing and Timelines

What is the average timeline for a bespoke process?

Once a design has been agreed, we ask for 6-8 weeks typically to make and ship your item. This varies depending on the type of piece and detail/work involved in the piece. We will always agree a timeline with you prior to you paying for your piece.

What is the cost?

The cost for jewellery can vary drastically depending on the time, materials and work involved in it's creation. Typically Silver jewellery can range from £200 - £500, 9ct Gold can range from £300 - £1,700, 14ct Gold ranges from £700 - £2,500, 18ct Gold and Platinum ranges from £850 - £3000+. Please note, this is a rough guidance based on previous custom work, more complex, detailed and heavily stone set work may incur a higher fee.

Terms and Conditions

All bespoke jewellery is non-refundable as it is tailored to your specifications. Please ensure you provide us with the correct size (rings especially) as some designs cannot be re-sized (we will confirm this with you during the design process). You can find further details on our terms and conditions and returns policy here.