Product Care
Jewellery
It is important that you care for your jewellery in order to ensure it lasts as long as possible and to maintain good condition. Please read the below carefully, as it will outline guidance for maintaining your Cervo Studio pieces.
- Remove jewellery when swimming, bathing, washing hands, cleaning etc.
- Remove jewellery when participating in heavy physical activity (gym, gardening, exercise, lifting or moving furniture, cleaning etc).
- Be mindful that perfumes and ingredients found in everyday toiletries and products applied to the body, may cause your piece to tarnish at an excelled rate. If this happens, please reach out to ask how to remove this tarnish.
- Use the polishing cloth provided in your order to gently polish the piece to remove tarnish.
- Regularly check jewellery that contain stones, it is important in particular to check claws on rings, necklaces, earrings, bracelets etc as these often over time get knocked and caught on things, causing them to loosen. You should have the claws checked on your piece of jewellery at least once a year.
- Store your jewellery in a dry place, or in the jewellery box your order arrived in. Ideally keep stored jewellery out of direct sunlight, as some stones can lose their colour with prolonged sun exposure.
If you run into any problems, or have any questions, please get in contact.
The Bespoke Process
What is included?
What items can I have made?
- Necklaces
- Pendants
- Rings
- Earrings
- Bracelets
- Brooches/Tie Pins
- Cufflinks
In addition, bespoke options include:
- Custom engravings
How does it work?
Step 1: Have an idea
Bespoke orders can be made to your specifications, so we will need to have an idea of what it is you'd like.
To modify (change metal, stone, size, or add an engraving) to our current designs, you do not need to book a bespoke consultation. Instead, please send your enquiry to admin@cervostudio.com.
Step 2: Complete the bespoke enquiry form.
So we have a clear idea of what you want, we ask that you complete the below form to help us understand what it is you're looking for and to ensure we can deliver in line with your expectations. To do this, we will need to know a bit more about the materials, budget and timelines you have in mind.
We will respond to discuss your ideas and ensure we can achieve them within your materials, budget and timeline.
Step 3: Book your consultation
Provided you're happy to proceed, we will require you to book in a bespoke consultation if required and pay a bespoke holding fee of £50. This fee is non-refundable and covers the consultation and initial time put into fine tuning your design via email, multiple redrafts, renders, etc. This fee will be taken out of your final balance.
Step 4: Sign off your bespoke order & pay.
Once you have selected your design, we have agreed timelines, delivery dates, we will send you a email containing a link and date for you to pay for your design (minus your deposit). Please note: We will not begin working on your design until this has been paid, failure to pay promptly will result in delayed timelines and may result in loss of deposit.
Pricing and Timelines
What is the average timeline for a bespoke process?
Once a design has been agreed, we ask for 6-8 weeks typically to make and ship your item. This varies depending on the type of piece and detail/work involved in the piece. We will always agree a timeline with you prior to you paying for your piece.
What is the cost?
The cost for jewellery can vary drastically depending on the time, materials and work involved in it's creation. Typically Silver jewellery can range from £200 - £500, 9ct Gold can range from £300 - £1,700, 14ct Gold ranges from £700 - £2,500, 18ct Gold and Platinum ranges from £850 - £3000+. Please note, this is a rough guidance based on previous custom work, more complex, detailed and heavily stone set work may incur a higher fee.
Terms and Conditions
All bespoke jewellery is non-refundable as it is tailored to your specifications. Please ensure you provide us with the correct size (rings especially) as some designs cannot be re-sized (we will confirm this with you during the design process). You can find further details on our terms and conditions and returns policy here.